Last updated: August 10, 2026 · 5 min read
Returning an airstyler takes four steps: you register your return, pack the product in its original condition, ship it with a free return label, and get your money back once the return is approved. Ace & Taylor offers a 30-day money-back guarantee for this.
Quick summary
- You have 30 days to send your order back if you're not happy with it.
- Returning is free with the return label you automatically receive.
- The product needs to come back in its original condition: clean, complete, undamaged, and in the original packaging. Testing it is fine, of course, just like you would in a store.
- Once your return is approved, the refund gets processed right away.
Below we walk you through every step of the process, from registering your return to the moment the money lands back in your account.
Step 1: register your return
You register your return online through Ace & Taylor's returns page. If you ordered via bol.com, you register the return through your bol.com account instead of through the Ace & Taylor website.
After registering, it goes through manual approval. For webshop orders, you'll then automatically receive a return label by email. For orders through bol.com, you get the return label via bol.com.
Step 2: pack the product in its original condition
Neatly pack the product together with all parts and the original packaging. It needs to be clean, complete, and undamaged to qualify for a refund.
You're welcome to test the device before deciding to return it, just like you would in a physical store. Just make sure it's neatly and completely packed again afterward.
Step 3: ship the package
Stick the return label on the package and drop it off following the instructions that come with the label. Returning with this label is free, so you pay nothing extra to send your order back.
Keep the shipping confirmation or track and trace code until you've received confirmation that the return has been processed, so you can always prove the package was sent if any questions come up.
Step 4: processing and refund
Once your return arrives at the warehouse, it's processed within 14 business days. You'll automatically get an email about this, this process runs automatically and can't be sped up through customer service.
Once your return is approved, the refund is arranged immediately. Within 48 hours at the latest, the amount is back on your payment method, and you'll get an automatic confirmation email about that too.
Overview of the whole process
| Step | What happens |
|---|---|
| 1. Register | Register your return via the returns page (or your bol.com account if you ordered there). |
| 2. Approval and label | After manual approval, you automatically receive a free return label. |
| 3. Pack and ship | Pack the product in its original condition and ship it with the return label. |
| 4. Processing | Processed within 14 business days after arrival, with an automatic confirmation email. |
| 5. Refund | After approval, refunded to your payment method within 48 hours at the latest. |
Frequently asked questions
How much time do I have to return something?
You have 30 days from receipt to send your order back if you're not satisfied. This falls under the money-back guarantee.
Does returning cost me anything?
No, returning is free with the return label you automatically receive once your registration is approved.
Am I allowed to test the product before sending it back?
Yes, you're allowed to test the product just as you would in a store. It does need to come back clean, complete, undamaged, and in the original packaging afterward.
Can I exchange my product instead of returning it?
Exchanging isn't possible. If you want a different product, place a new order for the product you want and return your current order for free. That's the fastest way to still switch.
When do I know for sure my money has been refunded?
You automatically receive an email as soon as your return is processed, and another one once the refund is arranged. Within 48 hours at the latest after approval, the amount is back on your payment method.
Try it at home, risk-free.
Order the Airstyler Pro Ceramiq and test it at home for 30 days. If you're not happy with it, send it back for free with no hassle.
30-day money-back guarantee
Free returns
2-year warranty
Trustpilot 4.7/5
Shop the Airstyler Pro Ceramiq
AL
Written by Lena A., for Ace & Taylor, based on questions we regularly get about the return process.
