Refund policy

Shipping & Returns

At Ace & Taylor, we aim for a worry-free experience. Order with confidence:
here's what you can expect from us in the Netherlands, Belgium and Germany.

Why ordering from Ace & Taylor feels risk-free:
- Free shipping & returns: for all orders within the Netherlands, Belgium and
  Germany, we cover the full shipping and return costs.
- 30 days to decide: you have 30 days to decide whether the product meets
  your expectations.
- 2 years full warranty: we stand behind the quality of our tools. If a
  technical defect occurs within two years, we'll resolve it for you.
- Fast processing: once your return is received, it's processed within 14
  days.

How to return easily
Want to send a product back? It's simple through our online portal. The
product is best returned in its original condition: clean, complete and in
its original packaging. You may test the product carefully, just as you would
in a store. If the original packaging is missing, or the product shows more
signs of use than necessary to establish its nature and function, this may be
deducted from the refunded amount, it is not a condition for exercising your
right of withdrawal.

1. Register your return: start your request via our online return portal.
2. Choose your refund: in the portal, you can choose a full refund of the
   purchase amount or store credit.
3. Shipping: once registered, you'll immediately receive instructions and the
   shipping label for your return.

Please note that for returns from outside the Netherlands, Belgium and
Germany, shipping costs are your own responsibility.

Damage & warranty
Every Ace & Taylor product is carefully inspected before shipping. Should
your order arrive damaged or show a defect, we'll resolve it for you.
- Inspection on receipt: check your order immediately upon arrival. In case of
  damage or an incorrectly delivered item, contact the service desk right
  away.
- Warranty: you get a standard 2-year warranty on the technical function of
  your hair tools.

Frequently asked questions
Questions about your return? Email servicedesk@dajalogistics.nl quoting your
order number.
Need help? Our specialists are happy to assist. Contact us.