Returns

Not quite what you were looking for?

You have a 30-day cooling-off period. Ask your question below, often the solution is in the technique, not the product.

Tell me what is going on, it is often solved faster than you think.

@hairbygaby • creator and hair expert

Not sure? Check this out first.

In more than 78% of returns, the issue turns out to be technique, not the product. Check out our Hair tutorials, or email info@aceandtaylor.com and get a reply within one day.

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Returns

Don’t see your question? Reach us 24/7 at info@aceandtaylor.com

My Airstyler isn't working for my hair, what now?

In more than 78% of returns, the issue turns out to be technique, not the product. Check out our Hair tutorials first, or email info@aceandtaylor.com and get a reply within one day.

Can I exchange instead of getting a refund?

Yes, exchanging for a different product is also possible. Indicate this when registering via Returnless, or email info@aceandtaylor.com if you need help.

What are the conditions for a return?

The product must be complete, clean and undamaged, and returned in its original packaging within 30 days of receipt.

Does returning cost anything?

Returns are free within the Netherlands, Belgium and Germany. From other countries, shipping costs are at your own expense.

How long does the refund take?

After your return is approved (within 24 hours, Mon-Sat 10am-8pm), processing takes about 14 days. The refund follows 1-3 business days after approval.

Can I cancel my return?

Yes, email info@aceandtaylor.com. As long as you haven't shipped the package yet, we'll cancel it for you.

I have another question

Email us at info@aceandtaylor.com, you'll get a reply within one day.

Can I try the product at home first?

Of course. Take your time at home to get to know your Airstyler. Not the right fit? Send it back within 30 days clean, complete and undamaged, free of charge within the Netherlands, Belgium and Germany.

How do I start a return?

Click 'Start your return' further down this page and enter your order number at Returnless. Your return is processed right away.

Customer service

Mon - Sat 10am - 8pm. Reply usually the same day, within 24 hours at the latest.

Start your return

Enter your order number at Returnless, your return is processed right away.

Register your return

Product question?

Check Tips & tutorials first, you will find explanations and solutions per product.

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Question not listed?

Check our frequently asked questions below first. Do not see your answer? Email info@aceandtaylor.com.