Ace & Taylor is a Dutch hair styling brand that has been developing professional salon-quality tools since 2021. We work together with experienced hairdressers like Kyra Steggink and John Beerens and keep innovating continuously, so that our products deliver top performance and live up to high expectations.

Ace stands for the best. We strive for top quality with premium materials and thoughtful design that performs every day.

Taylor comes from tailored, custom-made. Our tools are designed for every hair type, from 1a to 4c, because good hair starts with tools that truly understand your hair.

We don't just make styling tools, we take your routine to the next level with salon quality that visibly works for your hair.

On our Tips & tutorials page you will find clear explanations, tips and tricks for each product, including videos.

Styling advice can be found on our Tips & tutorials page. Do you have a specific question? Fill out the personal advice form and you will receive advice that suits your hair type and needs.

Yes, in two ways. Order online and test 60 days free at home, or visit one of our outlets in the Netherlands and Belgium. Don't like it? Return it for free and get your money back in full. No questions asked, no hassle.

You can pay with iDEAL (Wero), PayPal, credit card (Visa, American Express and Mastercard), Bancontact, Apple Pay and Google Pay. You can also choose Klarna post-payment, in one go or in 3 installments, at no extra cost.

Usually, canceling or changing the address is not possible because orders are processed and packed directly in our warehouse. Only if there is no track and trace yet, we can sometimes change it. If there is already track and trace, you can refuse the package at the door and as soon as the return is received we will refund the amount.

Yes, we also ship abroad. Delivery in the Netherlands, Germany and Belgium is free. Are you ordering from another country? Then the shipping costs are automatically calculated in the shopping cart.

We ship with multiple carriers. Which carrier delivers your package depends on your location. In the Netherlands we usually deliver with DHL and in Belgium with PostNL.

If you order Monday through Friday before 11:59 p.m., your order will arrive the next day. Weekend orders will be shipped no later than Monday. Once your order is on its way, you will receive a track and trace code to follow your package. Keep in mind that our customer service team sees the same information you do.

Sometimes the track and trace is behind due to a late scan or processing at the carrier. Usually your package has already been transferred, but is not processed until the morning and then updated. Therefore, wait a few hours and check again later. Keep in mind that our customer service team sees the same information you see.

Is there still no update after 24 hours, or does it say "shipment notified" for more than 48 hours? Then send your order number and track and trace, and we'll check it for you right away.

How annoying. First check if the delivery details are correct and see if the package was delivered to a neighbor. Also search your immediate surroundings. Sometimes a parcel is delivered later.

Can you still not find it after 48 hours? Please contact our customer service with your order number and we will check it for you immediately. We always conduct official investigations into missing packages.

Sure! Returns are absolutely free with our return label. Read our full return policy here and start your return request here.

Very easy! You have 60 days to return your product free of charge. Register your return, use our return label and once we have received the product in good condition, you will be refunded.

Please note: returns can only be made if the product is in its original condition: clean, complete, undamaged and in its original packaging. You may of course test it, just like in a store. Read our full return policy here and start your return request here.

You report your return using the return form on our website. Did you order through bol.com? Register your return via your bol.com account. After manual approval, you will automatically receive a return label for webshop orders. You will receive the return label via bol.com.

As soon as possible! Once your return arrives at our warehouse, we usually process it within 3 business days. This happens automatically and unfortunately cannot be accelerated through customer service. You will automatically receive an email as soon as your return has been processed.

Once your return is approved, the refund will be arranged immediately. Within 48 hours at the latest, the amount will be added back to your payment method. You will also automatically receive an e-mail about this.

Exchanges are unfortunately not possible with our system. Would you like to receive a different product? Then place the desired product as a new order and return your current order free of charge. That is the fastest way.

No worries. All our products come with a 2-year full warranty. Does something go wrong within this period with normal use? Then we will provide a repair or replacement product free of charge. So fair!

Sorry. How annoying that your product is not working properly. Of course we are happy to help you! The more information you provide when contacting us, the faster we can find a suitable solution for you. Please contact us as soon as possible and we will solve it.

It may happen that a product is temporarily sold out. On the product page you will automatically see the expected delivery date. Often you can also place a pre-order or leave your e-mail for a stock notification. If that option is not there, there is no delivery date yet.

You can always find our offers on the website. Sign up for our newsletter to be the first to know about contests and extra discounts. Customer service cannot give extra discounts.

Yes. Once your order is shipped, you will automatically receive the invoice by e mail in the confirmation email. Didn't receive anything? Please wait a few minutes and check your spam folder. Can't find it anymore? Please contact us and we will gladly send the invoice again.

You can request a quote via the contact form. Please state as clearly as possible which products you want, the quantities and your company details, and we will contact you as soon as possible.

Apply via the contact form with your company details and a brief explanation. We will review your application and contact you about the possibilities.

No problem, we're happy to help. Just fill out the contact form below and we will usually respond the same day, within business hours, and within 24 hours at the latest.