We're happy to help

Ace & Taylor is a Dutch hairstyling brand that has been developing professional tools for your dream hair since 2022. We work together with experienced hairdressers such as Kyra Steggink and John Beerens and keep innovating, so our products deliver top performance and meet high expectations.

On our tips & tutorials page you'll find clear explanations, tips and tricks per product, including videos.

You can find styling advice on our tips & tutorials page. Have a specific question? Fill in the personal advice form and you'll receive advice tailored to your hair type and needs.

Ace stands for the best. We strive for top quality with premium materials and a thoughtful design that performs every single day.

Taylor comes from tailored, made to measure. Our tools are developed for every hair type, from 1a to 4c, because good hair starts with tools that truly understand your hair.

We don't just make styling tools, we elevate your routine with results that visibly work for your hair.

Yes, in two ways. Order online and try it at home free for 30 days, or visit one of our stores in the Netherlands and Belgium. We recommend calling the store ahead of time to check if the product you're looking for is in stock.

Not happy with it after all? Just send it back. In the Netherlands, Belgium and Germany, returns are completely free. Live somewhere else? The same 30-day window applies, you just pay the return shipping costs yourself.

You can pay with us in several ways.

iDEAL (Wero), Klarna (pay later, in one payment or in 3 instalments, at no extra cost), credit card (Visa, Mastercard, American Express, UnionPay) or PayPal.

We also accept CB, Bancontact, eps, Przelewy24, giropay, Blik and MB WAY via Mollie Payments.

Usually, cancelling or changing the address is not possible anymore, because orders are processed and packed directly in our warehouse. Only if there is no tracking number yet can we sometimes still adjust it. If there is already a tracking number, you can refuse the package at the door, and as soon as the return arrives with us, we'll refund the amount.

Yes, we ship worldwide. To the Netherlands, Belgium and Germany we always ship for free.

Ordering from another country? Then the shipping costs are calculated automatically in your cart, before you check out. No hidden costs.

Expected delivery time after shipping: other EU countries 2-7 business days, outside the EU up to 10 business days.

We ship with several carriers. Which carrier delivers your package depends on your delivery address. In the Netherlands we usually deliver with DHL and in Belgium usually with PostNL.

Shipping to Germany or another country? Then the carrier can vary by destination. What always stays the same: as soon as your package is on its way, you'll receive a track & trace code to follow it.

That depends on where you live. Expected delivery time after shipping:

• Netherlands: ordered today, delivered tomorrow
• Germany: 1 business day
• Belgium: 1-2 business days
• Other EU countries: 2-7 business days
• Outside the EU: up to 10 business days

Order on a business day before 23:59 and your package will still go out that same day. Orders placed over the weekend are shipped by Monday at the latest. As soon as your order is on its way, you'll receive a track & trace code to follow it.

Sometimes tracking lags behind due to a late scan or processing at the carrier. Usually your package has already been handed over, but is only processed in the morning and updated afterwards. So wait a few hours and check again later. Please note that our customer service sees the same information you do.

Still no update after 24 hours, or has it said "shipment registered" for more than 48 hours? Send us your order number and tracking number, and we'll look into it right away.

How annoying. First check whether the delivery details are correct and see if the package was left with neighbours. Also check your immediate surroundings. Sometimes a package is delivered later.

Still can't find it after 48 hours? Contact our customer service with your order number, and we'll look into it right away. We always carry out an official investigation for missing packages.

Sure! Returning is free within the Netherlands, Belgium and Germany.

From other countries, the return shipping costs are for your own account. You still have a 30-day return period and get your money back as soon as we've received the product in good condition.

Really easy! You have 30 days to return your product. Register your return via our return form and use our return label (free in the Netherlands, Belgium and Germany, for other countries see the question above). As soon as we've received the product in good condition, you'll get your money back.

Please note: returns are only accepted if the product is in its original condition: clean, complete, undamaged and in its original packaging. You're welcome to test it, just like in a shop.

You register your return via our return form on our website. Did you order via bol.com? Then register your return via your bol.com account. After manual approval, webshop orders automatically receive a return label. For bol.com, you'll receive the return label via bol.com.

As quickly as possible! Once your return arrives at our warehouse, we process it within 14 business days. This happens automatically and unfortunately cannot be sped up via customer service. You'll automatically receive an email once your return has been processed.

As soon as your return is approved, the refund is arranged immediately. Within 48 hours at the latest, the amount will be back on your payment method. You'll also automatically receive an email about this.

Exchanging is unfortunately not possible with our system. Want to receive a different product? Place the desired product as a new order and return your current order free of charge. That's the fastest way.

No worries. You get 2 years of full warranty on all our products. Does something go wrong within this period under normal use? Then we'll arrange a free repair or replacement product. Only fair!

Sorry to hear that. How annoying that your product isn't working properly. We're happy to help of course! The more information you provide when getting in touch, the faster we can find a suitable solution for you. Contact us as soon as possible and we'll sort it out.

It can happen that a product is temporarily sold out. In that case, you'll automatically see the expected delivery date on the product page. Often you can also place a pre-order or leave your email for a stock notification. If that option isn't available, no delivery date is known yet.

You'll always find our offers on the website. Sign up for our newsletter to be the first to know about giveaways and extra discounts. Customer service cannot provide an additional discount.

Yes. As soon as your order has been shipped, you'll automatically receive the invoice by email in the confirmation email. Haven't received anything? Wait a few minutes and also check your spam folder. Can't find the email? Contact us and we'll gladly send the invoice again.

You can request a quote via the contact form. Please indicate as clearly as possible which products you want, the quantities and your company details, and we'll get back to you as soon as possible.

Register via the contact form with your company details and a brief explanation. We'll review your request and get in touch with you about the possibilities.

No problem, we're happy to help. Fill in the contact form below and we usually reply the same day, within business hours, and within 24 hours at the latest.