Support
Check out our most frequently asked questions below.
What is Ace & Taylor?
Ace & Taylor is a Dutch hair styling brand that has been developing professional salon-quality tools since 2021. In close cooperation with dozens of hairdressers like Kyra Steggink and John Beerens, we innovate continuously. This way we guarantee the highest quality in the market and create products that consistently exceed expectations.
Can I try your products somewhere?
Yes, in two ways. Order online and test 60 days free at home, or visit one of our outlets in the Netherlands and Belgium. Don't like it? Return it for free and get your money back in full. No questions asked, no hassle.
What payment methods do you accept?
iDEAL, credit card (Visa, Mastercard, Amex), PayPal, Bancontact and Apple Pay. Or pay afterwards in 3 installments with Klarna, at no extra cost.
How long does delivery take?
Ordered before 11:59 p.m. is delivered tomorrow (Monday through Friday). Weekend orders will be shipped no later than Monday. You will receive a track & trace code to follow your package.
How does your return policy work?
You have 60 days to return your product for free. Don't like it? Report it, return it with our free return label and you'll get your money back.
What does Ace & Taylor stand for
Ace literally means "the best": and that is exactly what we strive for. We consciously choose premium materials and thoughtful design. Quality that lasts, day in and day out.
Taylor comes from "tailored," or custom-made. Our tools are designed to work with every hair type, from 1a to 4c. Because good hair starts with tools that understand your hair type.
We don't just make tools, we create something bigger. Every Ace & Taylor product is designed to transcend the ordinary. Salon quality that really works for your hair.
How much warranty do I get?
2 years full warranty on all products. If defective, we will repair or replace it free of charge.
What is the difference between the Pro and Essential airstyler?
The Pro has ceramic attachments that fix your curls for up to 7 days, a high-speed motor (PrecisionAir BLDC motor) and a coolshot feature for extra hold. Perfect for long-lasting results.
The Essential is our entry-level model without ceramic opzestukken and with an AC motor, great for everyday styling but not as powerful as the Pro.
Contact
Mon - Sat 10:00 - 21:00
Response time
We strive to respond quickly to all your questions. You'll normally receive a response within 1-2 business days. If you have a question about an order, please include your order number with your message.
St. Annastraat 198, 6525GX Nijmegen, Netherlands
Locations
FulfilmentBijsterhuizen 1013, 6604 LA Wijchen, The Netherlands (no visiting address)