What are the most common complaints about airstylers, and how does Ace & Taylor address them?

Last updated: August 10, 2026 · 6 min read

The most common complaints about airstylers are overheating, a curl barrel that doesn't grip hair well, noise on the highest setting, and slow customer service when something breaks. These points keep coming up in reviews of well-known hot air stylers like the Dyson Airwrap and the Shark FlexStyle. Some of these problems can be limited with the right design, some just come down to technique and getting used to it.

Below, you'll find out exactly what goes wrong with each complaint, and the choices Ace & Taylor makes around it.

Why do airstylers overheat?

Overheating usually happens because the filter gets clogged with dust and hair, so airflow can't get through properly and the motor gets too hot. With some popular airstylers, including the Dyson Airwrap, users report that the device overheats and shuts itself off after just a few minutes, sometimes even after cleaning the filter.

The Airstyler Pro Ceramiq works with three fixed heat settings (35, 70, and 110°C), fairly moderate compared to many curling irons that go above 200°C. The fully ceramic-coated curl barrel spreads heat more evenly than a thin spray coating of ceramic, which limits hot spots. That doesn't change the fact that a clogged filter, on any brand of airstyler, remains the most common cause of overheating. Regular cleaning is still necessary.

Why doesn't the curl barrel grip my hair well?

This usually happens because your hair isn't at the right moisture level, either too wet or too dry, or because you're wrapping too much hair around the barrel at once. Dyson Airwrap users regularly report this as a recurring issue, especially with shorter hair or tightly curled (type 4) hair, which the device reportedly handles less well according to reviews.

This principle (air pulling hair around the barrel) applies to every airwrap-style styler, including the Airstyler Pro Ceramiq. Technique still matters: work with towel-dried hair in small sections. What does differ is the smooth, fully ceramic coating of the barrel, which helps hair glide more easily and get caught less often than with a barrel that has a thin or uneven coating.

Is noise a common complaint?

Yes, noise on the highest airflow setting is one of the most frequently mentioned complaints about the Shark FlexStyle, with a high, piercing tone that users find annoying. With almost any device that has a powerful motor and high airflow, you'll inevitably hear wind and motor noise.

The Airstyler Pro Ceramiq uses a BLDC motor, a type of motor that generally makes less mechanical noise than the older brushed motors found in many cheaper hot air brushes. No airstyler is completely silent, but the type of motor does make a difference.

If my airstyler breaks, how fast does customer service help?

This varies a lot by brand and sales channel. For example, one Trustpilot user described emailing customer service for months about a defective Dyson Airwrap without getting a solution, because replacement parts were temporarily out of stock. With the Shark FlexStyle too, some users report the device breaking down within just a few months to a year.

Ace & Taylor gives 2 years of warranty and works with a 30 day money back guarantee, directly through the webshop, with no middleman. That means that if something breaks, you deal directly with the brand itself instead of going through an external seller or platform.

Is an airstyler hard to learn how to use?

Yes, a learning curve is a commonly mentioned point in reviews, including for the Shark FlexStyle, where users say the first, second, or even third attempt often doesn't produce a perfect curl. This applies to some extent to every airwrap-style styler, regardless of brand.

Practice and getting the right section size make the biggest difference, not so much the brand of device. Give yourself some extra time for the first few tries before you get the motion down.

Common complaint	What reviews often report	Ace & Taylor's approach
Overheating	Automatic shutoff, even after filter cleaning	Moderate settings (35/70/110°C), fully ceramic barrel
Poor barrel grip	Hair doesn't catch with short or tightly curly hair	Smooth full coating, technique still needed
Noise	High, piercing tone on highest setting	BLDC motor, generally less mechanical noise
Slow customer service	Months of waiting, parts out of stock	2 year warranty, direct through Ace & Taylor

Frequently asked questions