Last updated: August 10, 2026 · 5 min read
The most common reasons an airstyler stops working properly are a plug that isn't fully in the outlet, a damaged or kinked cord, using it on the wrong voltage abroad without the right converter, or an air intake grille clogged with dust or hair. Check these points first before concluding the device is faulty.
In short
- First check that the plug is fully in the outlet and that the outlet itself works (test with another device).
- Inspect the cord for visible damage, kinks, or worn-through spots.
- Using the wrong voltage abroad (without a suitable converter) can damage the device. This can't be fixed by simply plugging it back in.
- A clogged air intake grille (with dust or hair) can cause overheating, which makes the device shut itself off or perform worse.
- If the device still doesn't work after these checks, contact customer service. Within the 2-year warranty period, that's free of charge.
Below is the checklist that already resolves most 'my airstyler isn't working' reports, or makes it clear that it's a warranty issue.
Check the basics first
Before assuming your airstyler is broken, first check that the plug is fully in the outlet, and test the outlet with another device to rule that out as the problem. This sounds obvious, but in practice it's one of the most common reasons a device 'just does nothing.'
Next, check the entire length of the cord for visible damage: kinks, worn-through spots, or exposed wires. A damaged cord can be both a malfunction and a safety risk, so stop using the device if you spot one and contact customer service.
Could the device have been used on the wrong voltage?
Ace & Taylor devices don't have dual voltage and are built for 220-240V. If the device was used abroad on a lower voltage (such as 110-120V in the US) without the right voltage converter, that may have damaged the motor or electronics. Unfortunately, that can't be fixed by simply plugging it back in, and it may fall outside the warranty if the device was used incorrectly.
So always check before traveling abroad whether you'll need a converter, rather than finding out afterward that the device no longer works.
What if the airflow is weak or the device overheats?
A clogged air intake grille, where dust, lint, or loose hairs have built up, can restrict airflow and cause the device to overheat faster. Most devices then shut off (temporarily) as a safety measure. Gently clean the grille and let the device cool down completely before using it again.
If the problem persists after checking the outlet, cord, voltage, and air intake grille, contact customer service. Within the 2-year warranty period, a genuine defect is repaired free of charge.
Frequently asked questions
Why isn't my airstyler producing heat anymore?
First check the outlet and cord for damage. If the device was recently used abroad on a different voltage without a converter, that could be the cause.
Can I fix my airstyler if I used it on the wrong voltage?
Damage from using the wrong voltage without the right converter usually can't be fixed yourself. Contact customer service to discuss your options.
Why does my airstyler shut itself off during use?
This can indicate overheating, for example from a clogged air intake grille. Clean the grille, let the device cool down, and then try again.
Is a faulty device covered by the warranty?
Ace & Taylor provides a 2-year warranty on manufacturing defects. Damage from misuse, such as using the wrong voltage without a converter, may not be covered. Contact customer service for an exact assessment.
2-year warranty if it turns out to be a genuine defect.
If you've done the basic checks and your Airstyler Pro Ceramiq still isn't working, a manufacturing defect is covered free of charge under the 2-year warranty.
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Written by the Ace & Taylor Team, based on the most common customer service reports about devices that stop working.
